Riva’s GoldMine Sync Stops Oct. 1; Some Contracts May Qualify for Refunds
September 30 is the final support day for Riva’s GoldMine connection. The cutoff affects email and CRM synchronization, while eligible unused contract time may be refunded.
CRM / Software choices & customer operations
Latest coverage
CRM products, pricing and workflow tradeoffs for the people choosing business software.
EventsLatest article
Salesforce’s Oct. 21 AIforce Workshop Covers MCP Servers and CRM Interfaces
The free virtual session runs 10 a.m.–noon EDT, with separate blocks for Salesforce-hosted MCP servers and development tooling.
More to explore
View the archive ↗Sinch Engage to Reject HTTP API Calls Oct. 31; CRM Texting Teams Should Check Connections
Custom and third-party CRM messaging connections using HTTP need an HTTPS check. Sinch says rejected requests will not send messages; existing HTTPS calls are unaffected.
HubSpot Closes Legacy Private-App Creation for New Accounts; Older Accounts Face Oct. 26 Cutoff
Service Keys can serve scoped API data connections, but integrations using webhooks or UI extensions need a Projects-based app. Existing legacy private apps face a separate September 2027 migration deadline.
GetAccept’s Sept. 28 Deal Room Release Organizes Buyer Tasks by Milestone
Sellers can manage requested buyer inputs alongside deal milestones. GetAccept lists Mutual Action Plans on Professional, priced at $49 per user per month with a five-user minimum.
Microsoft Stops New Sales Close Agent Setups Sept. 30; Existing Instances End Oct. 30
Microsoft recommends a Teams-based prospecting agent, but its preview status and separate CRM-access requirements make this a workflow decision for sales teams.
HubSpot Ends Legacy Private-App Creation for New Accounts Sept. 28
Accounts created earlier have until Oct. 26 to make a legacy private app. New integrations can use beta service keys for scoped API access, but webhooks require an app.
Browse by topic
Keep reading
Follow CRM Platform Report
New articles, practical analysis and the source material behind the story.